Shipping Policy

At NAP SACK our goal is to offer you the best shipping options, no matter where you live in the US which is why we offer FREE SHIPPING on all orders. Everyday, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. 

Please allow between 14-30 days for your order to arrive. If more than 30 days have passed please email us at info@lovenapsack.com to review the status of your order. Refunds will be handled through email if necessary. 

The time frame for order delivery is divided into two parts:

Processing Time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2-4 days. 

Shipping Time: This refers to the time it takes for the items to be shipped from our warehouse to the destination. International delivery usually takes about 15-30 business days. US orders are shipped via e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7-14 days to arrive at their destination but can take longer from time to time. 

 

Why is your order being shipped in multiple packages?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

 

Thanks for shopping with us - we hope you love our products!